Privacy Policy

Effective Date: 3.27.26
Last Updated: 3.27.26

1. Introduction

Live 139 Wellness is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telemedicine services, website, and related platforms (collectively, the “Services”).

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Date of birth
Contact information (email, phone number, address)
Government-issued identification (if required)

b. Health Information (Protected Health Information – PHI)

Medical history
Symptoms and treatment information
Lab results
Prescriptions and hormone therapy plans
Provider notes and communications

c. Payment Information

Billing address
Payment card details (processed via secure third-party providers)

d. Technical Information

IP address
Device type and browser
Usage data and interaction with our platform
Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

Provide telemedicine consultations and hormone therapy services
Evaluate your eligibility for treatment
Develop and manage personalized treatment plans
Process payments and manage billing
Communicate with you regarding appointments, updates, and support
Improve our Services and user experience
Comply with legal and regulatory requirements

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. Your Protected Health Information (PHI) is handled in accordance with these regulations and safeguarded with administrative, technical, and physical protections.

5. How We Share Your Information

We may share your information with:

Licensed Healthcare Providers involved in your care
Laboratories and Pharmacies to process tests and prescriptions
Service Providers (e.g., payment processors, hosting providers) under strict confidentiality agreements
Legal Authorities if required by law or to protect rights and safety

We do not sell your personal or health information.

6. Data Security

We implement industry-standard safeguards, including:

Encryption of sensitive data
Secure servers and access controls
Regular security monitoring and audits

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

Access and obtain a copy of your records
Request corrections to your information
Request deletion of your data (subject to legal obligations)
Restrict or object to certain processing
Receive an accounting of disclosures

To exercise your rights, contact us at [Insert Contact Email].

8. Data Retention

We retain your information for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes and enforce agreements

Medical records may be retained as required by healthcare laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain platform functionality
Analyze usage patterns
Improve user experience

You can control cookie settings through your browser.

10. Third-Party Services

Our platform may include links or integrations with third-party services. We are not responsible for the privacy practices of those services.

11. Minors

Our Services are not intended for individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date. Continued use of our Services indicates acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Live 139 Wellness
429 Meadowbrook Shopping #1023 Ctr. Culpeper, VA 22701 (Virtual Address Only)
will.isenhower@live139wellness.com
(540) 712-8724